Searching for a Guest Relations Officer job in Roodepoort? Luminate Global Group is hiring a motivated hospitality professional to join a boutique guesthouse and conference venue in Gauteng. This hospitality vacancy is ideal for candidates with guesthouse, hotel, or lodge experience who are passionate about customer service and team leadership. If you have strong communication skills, administration knowledge, and hospitality supervision experience, apply now and submit your CV for this exciting career opportunity.
Overview
Luminate Global Group is currently recruiting a dedicated and professional Guest Relations Officer / Duty Supervisor for a boutique guesthouse and conference venue based in Roodepoort. This full-time hospitality role is suited for candidates who thrive in customer-facing environments and are passionate about delivering exceptional guest experiences.
The successful applicant will assist in supervising day-to-day guesthouse operations, managing guest relations, handling bookings, and supporting hospitality service delivery. This position combines hospitality administration, customer service, and operational supervision, making it an excellent opportunity for candidates looking to grow within the tourism and hospitality industry.
This role also offers strong career development potential, with opportunities to advance into senior hospitality management positions such as General Manager. Candidates with previous hotel, lodge, conference venue, or guesthouse experience are encouraged to apply.
Key Responsibilities
- Welcome and assist guests with professional customer service
- Supervise daily guesthouse and conference venue operations
- Coordinate guest bookings and manage administration systems
- Maintain accurate records and handle hospitality documentation
- Oversee stock management and inventory control processes
- Support breakfast preparation and basic culinary duties
- Ensure cleanliness and general upkeep of the guesthouse
- Resolve guest concerns promptly and professionally
- Lead by example to maintain hospitality excellence standards
- Collaborate with team members to deliver exceptional guest experiences
Requirements
Essential Requirements
- Previous hospitality or guesthouse experience
- Supervision and teamwork experience in a hospitality environment
- Knowledge of booking systems and administration processes
- Strong communication and customer service skills
- Experience with stock management and operational support
- Basic culinary skills, especially breakfast preparation
- High levels of integrity, professionalism, and self-leadership
- Ability to work flexible hospitality shifts
Preferred Requirements
- Qualification in Hospitality Management, Tourism, or Hotel Management
- Experience in boutique guesthouses, lodges, or conference venues
- Strong problem-solving and organizational skills
- Leadership potential for future hospitality management growth
Additional Information
- Accommodation is provided
- Male candidates are preferred due to shared accommodation arrangements
Benefits
- Competitive hospitality industry salary package
- Accommodation provided for successful candidates
- Opportunity to grow into a General Manager position
- Career development within the hospitality and tourism sector
- Professional and supportive team environment
- Valuable experience in boutique guesthouse management
- Stable full-time hospitality employment opportunity
How to Apply
Interested applicants should apply now by sending their updated resume and supporting documents via email.
📧 Submit your CV to: recruitment@luminateglobalgroup.com
Ensure your job application clearly highlights your hospitality experience, supervision skills, and administration knowledge.
Closing Date
06 June 2026